Refund & Exchange Policy

We want you to be happy with your purchase, so if you change your mind or receive an unsuitable gift, no worries! We accept returns within 28 days of delivery. Just keep in mind:

Items must be unused and in their original sealed packaging.

To qualify for a refund or exchange, your item must be:

• Unused, in original packaging, and in the same condition as received
• Returned with a receipt or proof of purchase

We don’t accept returns for:

• Perishable goods, gift cards, Mystery Bags & Boxes, 3D printed/customized items, and digital products
• Books with obvious signs of use or opened collectibles and media
• Items not in original condition or returned more than 28 days after delivery

If your return is approved, we’ll process your refund via the original payment method. Exchanges are subject to stock availability.

For gift returns:

• Items marked as gifts and shipped to you directly are eligible for a gift credit
• If the item wasn’t marked as a gift or was shipped to the gift giver, they’ll receive the refund

Need help with a return or exchange? Our customer support team is always ready to assist!

Oops, our bad! We’re sorry for any inconvenience caused by receiving the wrong item. Here’s what to do:

Get in touch with us right away via email, phone, or the Messenger icon on our site.

Let us know what you received and what you actually ordered.

We’ll jump on the issue immediately to make things right.

Our goal is to resolve the problem quickly and get you the correct item as soon as possible.

We’re sorry to hear that your order arrived damaged. Here’s what to do:

• If the external box is visibly damaged upon delivery, please refuse the package and it will be returned to us.
• If the external box looks fine but the item inside is damaged, let us know right away and send us photos of the damage.

We’ll work with you to find a solution as quickly as possible, whether that’s a replacement or a refund.

Our goal is to make sure you’re satisfied with your purchase, and we’ll do our best to resolve any issues promptly.

Once we approve your return request, we’ll email you a return shipping label to make the process as smooth as possible. Here’s what to do next:

Print the return shipping label we send you. The label will be addressed to:

Uncanny Collectibles, U STORE IT – Unit E6, M50 Business Park, Ballymount Rd Upper, D12 HW6X

Securely package your return and attach the printed label to the box.

Depending on the situation, we’ll either have you drop off the package at An Post or arrange for UPS to pick it up from you.

We’ll provide clear instructions in our email to guide you through the return process.

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Mistakes happen. If you’ve entered the wrong shipping address for your order, here’s what you can do:

• Contact us immediately via email or WhatsApp to let us know about the incorrect address.
• If your order hasn’t been shipped yet, we’ll be happy to update the address for you.
• In rare cases where the order has already been shipped, we may be able to contact UPS to reroute the package. However, please note that this isn’t always possible and cannot be guaranteed.

To avoid address issues:

• Always double-check your shipping address before placing your order.
• If you have an account with us, make sure your saved address is up to date.

If you have any questions or need assistance with correcting a shipping address, our customer support team is here to help. Just reach out to us as soon as possible, and we’ll do our best to accommodate your request.

Under EU law, you have the right to cancel your order within 14 days of purchase. However, there are some exceptions:

Non-Refundable Deposit Payments:

Some expensive or custom items require a non-refundable deposit at the time of ordering.

This deposit secures the item from our supplier and shows your commitment to the purchase.

If you cancel an order with a non-refundable deposit, you will forfeit the deposit amount.

For orders paid in full upfront, a percentage of the total amount (based on the minimum deposit required for a payment plan) will be non-refundable.

Payment Plans:

Payment plans are set up under the agreement that you will complete the sale, and we hold the items for you.

If you cancel a payment plan without fulfilling your end of the agreement, your deposit will cover our incurred costs.

Pre-Order & Special Order Cancellations:

In some cases, a manufacturer may be unable to fulfill all of their pre-orders and may cancel some orders.

If you have made a deposit or any payment on an item that is canceled by the manufacturer, we will refund you in full.

Alternatively, you can choose to transfer the balance of your funds to another item in our store.

This policy applies to Special Order, Back Order, and Payment Plan orders. By accepting our terms of use at the checkout, you are agreeing to accept these terms & conditions. You will need to agree to the non-refundable deposit terms before placing your order.

If you have any questions about changing or canceling an order, or if you need assistance with a pre-order or special order cancellation, please contact our customer support team. We’re here to help!

‘Tis the season for extended returns! Items purchased online between the last week of November and 23rd December can be returned until the 15th of January. Just make sure they meet the conditions outlined in the “What is your returns policy?” section above.