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Refunds, Returns and Exchanges

Need to swap or return an item? We've got you covered!

Still got questions?

📧 info@uncannycollectibles.com

📞 Call or Whatsapp Us 0858272191

Returns & Refunds

What is your return policy?

We offer a straightforward 30-Day Money Back Guarantee.

  • Condition: To qualify for a full refund, New items must be returned unopened, factory sealed, and in the exact condition they were received.
  • Used Items: Must be returned in the same condition as sold (as seen in the original product photos).
  • Exclusions: We cannot accept returns on items that have been opened or displayed unless they are verified as defective.
My item arrived damaged – what do I do?

Please inspect your order immediately upon arrival.

Action: If you find damage or have received the wrong item, please Contact Us here within 48 hours of delivery.

  • Proof: Please verify your order number and include clear photos of the damage (and the outer shipping box).
  • Resolution: We will work with you to resolve the issue as quickly as possible. Please do not return damaged items until you have received authorization from our team, as we may need to file a claim with the carrier first.
Who pays for return shipping?

Defective/Damaged: We cover the cost. We will provide you with a prepaid return label.

Change of Mind: If you simply decide you don't want the item, you are responsible for the return shipping costs.

Options: You can use your own tracked carrier, drop it off at our Dublin 12 warehouse, or we can email you a UPS Return Label (the cost of the label will be deducted from your final refund).
Can I cancel a Pre-Order?

es, you can cancel a pre-order at any time before dispatch. However, please be aware of the following:

  • The Risk: Occasionally, manufacturers may cancel a production run or cut allocations for a specific region. This is out of our control.
  • Resolution: If a manufacturer cancels your item, we will email you immediately to let you know.
  • Refunds: If you choose to cancel, or if the manufacturer cancels the item, your deposit will be fully refunded. We do not charge administration fees for cancellations.
  • Fair Usage: Please reserve items responsibly. Repeated cancellations disrupt our stock allocations and will result in your account being blocked from placing future pre-orders.
What happens if I cancel a Payment Plan or Special Order?

Because we secure this stock specifically for you and are financially committed to the supplier once the order is placed, different rules apply compared to standard in-stock items or back orders.

  • Manufacturer Cancellations: If the manufacturer cancels the item or production run, you will receive a 100% refund of all money paid (including your deposit).
  • Change of Mind: If you choose to cancel your plan or special order, your initial non-refundable deposit will be forfeited to cover our supplier costs. Any additional payments made towards the balance will be refunded to you.
What about Standard Back Orders?

Reservations: Since standard Back Orders are generally reserved without upfront payment until stock is confirmed, you can cancel these at any time before the final invoice is issued without penalty.
What happens if I cancel a Payment Plan?

Manufacturer Delays: If an item is cancelled by the manufacturer, you get a 100% refund of all money paid (including deposits).

Change of Mind: If you choose to cancel a reserved item, your initial non-refundable deposit may be forfeited, but any additional payments made towards the balance will be refunded.
Do you guarantee "Mint Condition" packaging?

We take extreme care when packing, and because our stock is not "manhandled" on retail shelves like in big toy stores, our boxes are generally in excellent condition.

  • Manufacturer Standard: Please note that manufacturers do not classify minor shelf wear or corner dings as "defects." Therefore, slight packaging imperfections do not qualify for a free return.
  • Our Promise: If a box has significant damage, we will always highlight this on the product page (often with a discount) so you know exactly what you are buying.
What is your Christmas Returns Policy?

We know gifts are often bought early!

  • Extended Window: Orders placed between Black Friday and December 24th can be returned up until January 31st.
  • Condition: All standard return criteria apply (items must be unopened and in original condition).