Shipping & Tracking

Spend €75 or more and get free tracked shipping within the Republic of Ireland. Woohoo!

We’re sorry we can’t offer free shipping to our international friends, but don’t worry – you can still save on shipping costs by using our “Stack My Order” feature. It lets you combine multiple orders into one shipment, so you can reduce those pesky shipping fees. 

We ship fast using UPS!

If you’re in Dublin and need your order pronto, our Same Day Shipping is the way to go! Place your order by 10am, and our pals at Xpect Same Day Delivery will have it to you by 9pm Monday to Friday, or 6pm on weekends. It’s like magic, but real!

Absolutely! You’ve got two options:

1. Click & Collect: Select this at checkout, choose your pickup day, and your prepaid order will be waiting for you at the U Store It office reception. Your order can be collected on the same day if it’s received before 10am. Easy peasy!

2. Showroom Appointment: Make an appointment to swing by our showroom and pay for your item in person. Just give us a heads up 24 hours in advance.

Creating an account is a piece of cake! Just choose the account creation option during checkout, fill in a few details, and boom – you’re in! With an account, you can track orders, manage your wish list, and breeze through future purchases. Don’t want an account? No worries, you can still shop as a guest.

Need to switch things up? No problem! Just shoot us an email or WhatsApp message before your order ships, and we’ll get that address changed for you. Once your order is on its way, the address can’t be altered. Pro tip: double-check your shipping address before hitting that “order” button!

Once your order is shipped, you’ll get a tracking link via email. Click it to see where your package is on its exciting journey to you! You’ll also get email updates from our friends at UPS. For pre-orders, we’ll keep you posted on the release date and estimated arrival time. Keep an eye on your inbox for all the juicy details.

We sure do! We ship to most places around the globe, with just a few exceptions. When you’re checking out, you’ll see a list of countries we deliver to. Shipping costs are based on the weight of your order and your location. If you don’t see your country listed, give us a shout, and we’ll whip up a personalized shipping quote for you.

Let’s talk about import duties, taxes, and brokerage fees for a sec. These aren’t included in the product price or shipping cost, and they’re determined by your local customs office.

If you’re one of our awesome customers in Ireland or an EU country, you’re all set! No extra fees to worry about, as you’ll be charged VAT at checkout.

But if you’re in a non-EU country like Australia, UK, America, Canada, or others, heads up that you might have to pay some additional charges when your package arrives. These fees are the responsibility of the recipient, and they’re separate from the transportation cost we cover. Also, keep in mind that for non-EU countries, VAT won’t be applied on our end, so the price you see at checkout will be exclusive of tax. You may have to sort out any tax-related stuff with your own government upon import.

99% of the time, your items will be bundled together in one package to save on shipping costs for both of us. In the rare case that your items need to be shipped separately, we’ll let you know and send you tracking info for each package. If you have any questions, our customer support team is always happy to help!

You bet! With Stack My Order, you can:

Hold in-stock items for up to 30 days and combine them with your other orders

Make multiple pre-orders with similar arrival dates and stack ’em up

Ship any combo of items and orders together

Combine orders to reach that sweet €75 mark and score free shipping (for customers in the Republic of Ireland)

Just keep in mind that after 30 days, we’ll need to ship your in-stock items. You can always add more to your order to work towards free shipping. Pre-orders from different release quarters can’t be stacked together. And a few items, like laser-cut decorations and Abomination Props, are excluded.

If your stacked order is under €75 when the 30-day limit is up, we’ll send you a link to pay for shipping. Orders over €75 will ship automatically. If you don’t pay the shipping fee on time for an under €75 order, we’ll need to cancel it and refund you, minus a small €2.50 cancellation fee.

To use Stack My Order, just select it as your shipping option at checkout. Easy!

Right now, our system only allows you to add one type of pre-order to your cart at a time. This is because the system can’t calculate shipping costs for different pre-orders with potentially different release dates. 

If you want to combine a pre-order with an in-stock item, just drop us a message and we’ll create a custom order for you. This way, you won’t have to pay separate shipping costs. This option is available for pre-order items arriving within 1 month of each other.

Alternatively, hit “stack my order” at checkout and we’ll message you to confirm your order mix & shipping dates. Easy!