SHIPPING AND RETURNS POLICY
HOW DO I QUALIFY FOR FREE SHIPPING?
If you live in the Republic of Ireland simply, spend €50 or more in one transaction. Once this threshold is reached, the free shipping option will appear at the checkout. Select this option to get free delivery!
Regrettably, we are no longer able to offer free delivery to the UK or the EU.
Free delivery thresholds must match the destination country. We only offer free delivery to addresses within the Republic of Ireland.
For example, if you live in the Republic of Ireland but input the delivery address as the UK (you may be gifting this to someone), postage fees will apply.
Free shipping is applied per transaction. So if for example, you spend €34.99 plus postage in a single transaction and then come back later and purchase something else, for say €19.99 you will be charged postage fees on both transactions.
Import Duties & Taxes
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages.
RETURNS AND REFUNDS
WHAT IS YOUR RETURNS POLICY?
You can return an item if you simply change your mind, if it is an unsuitable gift or if it is damaged or faulty. The item will be refunded once we receive it back. We offer FREE returns to all of our customers. Please note our Booty Boxes are sale items and are excluded from this policy.
Simply follow the steps below:
- Items must be returned within 28 days of receiving it from the date of delivery
- Items must be unused and in their original sealed packaging
- Request a refund using this form or use the Messenger icon on the side of the page
- We will need a pickup address, a contact number, the best time for collection and a reason for the return.
- We’ll email you a return shipping label
Christmas Returns Policy 2018
Items purchased online between 23rd November 2018 and 23rd December 2018, can be returned until the 14th January 2019
HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
Returns are FREE and easy! Follow the simple steps below:
- Repack the item securely within a box
- Print the return label we emailed you
- Securely attach the label to the box
- Hand the package over to our courier when they arrive to collect it
We’ll contact you as soon as we receive and process it to advise of the refund or replacement timeframes.
We will accept only accept returns that are carried by our nominated courier. Please do not send items back to us using anyone but our approved carrier. We will not refund any postage costs if you do not follow our Refunds and Returns Policy.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you ASAP, but on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 21 days of returning the items, please contact us we will check this out for you.
WHEN CAN A REFUND OR EXCHANGE BE DECLINED?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, as it will fall outside our refunds and exchange procedure.
Several types of goods are exempt from being returned. Perishable goods such as comics, newspapers or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Booty Boxes
- Downloadable software products
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- Collectible, toy/action figure, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 28 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
If you request an exchange, we are happy to offer one, once we have the item in stock. Please mention your preference for an exchange when making your Refund / Return request.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.