A Quick Piece Of Advice
It’s that time of year again – buying your items online with enough time to have them delivered by Santa!
As always our ur postal services play a blinder each year & continue to improve their services, however, we highly recommend that you shop early to give your order enough time to get through any delays in your area & be with you on time for Christmas.
The best way to track your orders for all postal carriers is through a website called 17Track. It will show you the detailed history of your package, no matter the carrier used or the country you are in.
Save yourself frustration and anger by using 17Track instead of calling the carriers’ track & trace phone lines. It will give you the same information as the telephone agents & save you from having a meltdown listening to screeching violin-hold music.
Delivery Providers & Cut-Off Dates
We only use An Post, DHL & DPD for our shipping providers, as they have the best delivery times.
Here are the cut-off dates for each provider.
An Post Cut Off Dates
|UK & Northern Ireland||1 pm||Tuesday||13/12/22|
|USA & Canada||1 pm||Friday||02/12/22|
|Australia & New Zealand||1 pm||Friday||02/12/22|
International mail delivery times are estimates and subject to local postal operator delays.
Customers should note that there will be no mail collection on December 24th. There will be no mail delivery or collections from December 24th through to Tuesday, January 3rd 2023. Normal postal services resume Wednesday 4th January 2023.
We highly recommend that you use DHL or DPD for peace of mind & in-time Christmas deliveries as we get closer to Christmas.
Once an item is placed in the Postal system, there is nothing that we or anyone else can do to speed it up. So it’s important that you select the postal service to match your needs.
Once the cut-off date for An Post passes, we will temporarily remove this shipping option from our website.
As we use An Post for our free shipping offer, this offer is also temporarily disabled too.
Both will be back on our website on Saturday 24th December 2022.
DHL & DPD Cut-Off Dates
|UK & Northern Ireland||11:00 am||Wednesday||14/12/22|
|USA & Canada||11:00 am||Monday||14/12/22|
|Australia & New Zealand||11:00 am||Monday||14/12/22|
Click & Collect Times – Showroom Appointments Required
|Day||First Collection||Last Collection|
|Monday – Friday||9:00 am||5:15 pm|
|Saturday & Sunday||9:00 am||3:00 pm|
Christmas Opening Hours
From 6 pm on Friday 23rd December, we will be finally taking our 2022 holidays. Our website will still be live & taking orders, however, nothing will be dispatched until we reopen at 9 am Monday, January 9th 2022. No Showroom appointments will be scheduled or phone calls/messages will be answered until this date. You will receive automatic responses, while we take this much-needed break!
Read more here about how this affects placing orders with us while we are on holiday.